The company recognizes the importance of security for your personal data and electronic transactions and takes all necessary measures using the most modern and advanced methods to ensure your maximum possible security. All information related to your personal details and transactions is secure and confidential.
The security of the company's online store is achieved through the following methods:

1. Ensuring the Confidentiality of the Transfer of Your Personal Data: The packhaus.gr e-Shop uses a security mechanism that ensures confidentiality during data transfer (encryption).
2. Controlled Access (Firewall): Access to the company's systems (servers) is controlled by a firewall, which allows the use of specific services by customers/users while prohibiting access to systems and databases containing confidential information and company details.
3. Transaction Confidentiality: This Privacy Policy statement describes our practices regarding how we collect personal data on the company's website and how we use and share it with third parties.
   Every time you visit packhaus.gr or otherwise submit your personal information to us, you accept the practices described in this statement.
   The data we collect through our website depends on your activities during each visit and the services you request.

Packhaus.gr collaborates with dozens of suppliers, importers, and manufacturers from Greece and abroad to offer you a wide range of products at the most competitive market prices. Orders are completed through a specific process described in detail below:

1. Sending a Request for an Order: It is recommended that before placing your first order, you register as a user of packhaus.gr to facilitate and improve your service from our online store.
   • Free selection of products and placing them in the "shopping cart.
   • Start the process of sending an order request through the "steps" indicated to you.
   • Complete all the details of your order request that appear on the order form.
   • An automated message with the details of the order request will be sent to the email address you provided.
   Every time you send a request for an order to our company, you must have previously accepted these terms of use, which govern all our transactions. Your requests are received by our company with the explicit reservation of a thorough check of the availability of the products included in your order request since the processing of your request by our company has not yet started at this stage. Our company follows a strict policy for protecting your data and only collects and processes it with your explicit consent most securely and diligently.
2. Processing of Order Request: Our company thoroughly checks the availability of all the products mentioned in your order request.
   • If all the products mentioned in your request are available within the delivery time displayed on our online store, we will confirm this by sending an email to the email address you provided, including all the details of the order. The products will be shipped according to the delivery schedule of the cooperating courier company.
   • If any of the items you ordered are unavailable or cannot be delivered within the time displayed on our online store, a company employee will contact you by phone or email to inform you of the unavailability.
   • If neither of the above communications is possible within 10 days of sending your order request, your request is automatically canceled, and you must send a new request.
3. Telephone Orders: If you choose to place your order by phone, you must be familiar with these terms and conditions. By placing your order through our customer service department, you implicitly accept all terms and conditions.

Our online store offers two different payment methods:

1. Bank Deposit: You can pay for your order via a bank deposit either at a branch of the corresponding bank or through web banking.
   • If the transaction is performed within the same bank, the amount appears immediately. If the transaction is from a different bank, the amount may appear up to 2 business days later. During this period, the company reserves the right not to dispatch the order until the amount is visible.
   • To pay via a bank deposit, you can choose one of the following accounts:
     National Bank of Greece
     IBAN: GR5301103740000037400818094
     Account Holder: PROFI TECHNICAL SUPER MARKET S.A.

   Notes:

   1. After completing the deposit to one of the above bank accounts, you must send the transaction receipt electronically to [email protected].
   2. You may also contact us by phone, and one of our representatives will confirm the deposit.
   3. The bank deposit must be made within 3 days from the date of the order. During this period, the ordered products remain reserved in your name. If the deposit is not made within this period, your order will be automatically canceled.
   4. In the case of a bank deposit from a different bank, the transfer fees are exclusively borne by the sender, i.e., the customer.
2. Credit/Debit Card: In collaboration with the National Bank of Greece, we allow users of our online store to use their credit or debit cards to complete their purchases.
   • packhaus.gr ensures the security of your transactions by redirecting you to the bank’s secure payment environment, where you will complete your payment electronically. Accepted cards include VISA, VISA Electron, MasterCard, and Maestro. Transactions are immediate, and your payments are completed within a few minutes.
   • After the payment is completed, your order will be confirmed in our online store, and the shipment will be made within one (1) to four (4) days, with a notification sent via email to the address you provided.
3. The use of packhaus.gr and transactions made through it are governed by International and European law, which regulates electronic commerce issues, as well as the Consumer Protection Law (Law 2251/94) which regulates matters related to distance sales.

• Shipping Costs: The shipping costs for your order are determined based on the weight of the package. For remote areas, there may be an additional charge, and you will be notified by phone before the shipment of the order.
• Order Information: You will receive continuous updates on the progress of your order both during the preparation phase and the delivery phase in cooperation with the courier company. Once your order is dispatched from our store, you will be notified via email and SMS with the tracking number and the corresponding link to track your shipment in real-time.
• Order Processing & Shipping Time: All orders are processed and shipped within one (1) to four (4) days, excluding non-working days and national and local holidays. In the event of a delay for any reason, the company is obligated to notify the consumer using the provided details. The company is not responsible for incorrect recipient details.
• Shipments within Greece: Packages are shipped in cooperation with the courier company "TAXYDEMA."
  • The average delivery time for Northern Greece and the islands is one (1) to four (4) days, excluding remote areas where the package may be delivered up to eight (8) days after shipment. For the rest of Greece, deliveries are made within up to four (4) days after shipment.
  • Shipments within the European Union are handled by ELTA (Hellenic Post). Upon shipment of the package, you will be notified via email with the tracking number so you can monitor the progress of the delivery.
  • Shipments within the European Union are handled by ELTA (Hellenic Post). Upon shipment of the package, you will be notified via email with the tracking number so you can monitor the progress of the delivery.
    The average delivery time for orders within the European Union is approximately 10-20 days, excluding shipments to Cyprus, which are delivered within 10 days.
  • For orders outside the European Union, the delivery time ranges from 15-25 days, depending on your location.

Our company is not responsible for any delays due to force majeure or events beyond its control.
Indicatively and not limited to, our company is not responsible for delivery delays caused by customs delays, intermediate loading/unloading points, transportation strikes, or other types of strikes affecting the delivery of products to our warehouses from our suppliers, etc.
In the event of any delay, our company will make every effort to contact you using the details provided to inform you and arrange for a new delivery or the delivery of another product.
Non-compliance with the above will result in the suspension of services without notice. packhaus.gr reserves the right to make changes to the content of the website and these terms without prior notice. The use of the website constitutes acceptance of these terms.

Our products are insured for transportation. If you find that your order has been damaged during shipping, please promptly notify our company and send us photos of the damage.

1. Product Exchange: You have the right to return the product you received within fourteen (14) calendar days and request its replacement with another size or a different product.
   The date of shipment of the returned product is considered to be the date indicated by the courier company on the receipt for timely shipping verification.
   The cost of the first product exchange is borne by the customer and amounts to €xxx. In the case of a second exchange, the cost of returning the product to us and the cost of reshipping the new product are borne solely by the customer.
   For returns from abroad, the return shipping costs are borne by the returning party. EU legislation provides that consumers must have at least a two-year warranty as protection against defective products or products that do not correspond to the advertised appearance or functionality. In some countries, national legislation may require longer warranties.

   In all cases, returned products must be in the condition they were received by the customer. This means:

   - They must not be damaged, and their packaging must be the same as the one usually accompanying the product.

   - They must be in excellent condition with the original packaging (box or plastic, tags, and labels).

   - They must be accompanied by all documents provided with the product (e.g., Retail Receipt, Invoice, etc.).

   If the above conditions are met, you may send the product back to us for exchange after first contacting our customer service department. Otherwise, we reserve the right to refuse the return.

2. Exchange/Return Procedure: The exchange/return procedure is simple and always takes place after phone communication with us at (+30)2109634764 or at 6982292240. The exchange procedure is as follows:

   The exchange procedure is as follows:

   - After contacting our customer service department, you should send the product to be exchanged, packaged with ΤΑΧΥΔΕΜΑ without any shipping costs.

   - Upon receipt of the product, we will check if it meets the above conditions. If it does, we will send you the new product.

   - The cost of shipping the new product (only for the first exchange per order) is borne by the customer.

   - If you wish to send it via your own courier, please be aware that our company does not cover the shipping costs of the package nor is responsible for any longer delivery times than those estimated by the courier company.

3. Exchange Policy: Please note that exchanges are always made at the original purchase price of the product with any additional charges as described above. In case of an exchange, if you do not find a product of equal or higher value than the product you wish to return, you are entitled to a discount coupon of equal value to the difference.

In the case of a defective product, please contact us within fourteen (14) days of receipt to arrange for a return and replacement.

1. Responsibility Acknowledgment: In cases where it is proven that packhaus.gr sold products of poor and/or defective quality or due to errors in order processing, pricing, or shipping, during transportation, with poor packaging, etc., packhaus.gr assumes full responsibility for the replacement, return shipping costs, and reshipping costs.
   The product must be sent exclusively via the company's designated courier service.
2. Defective Product Return Procedure: To determine if the product is defective, you must email us at [email protected] with photographs of the product showing the issue as clearly and in as much detail as possible so it can be reviewed by the relevant department of our company.
   If you send the product without following the above procedure, you will be solely responsible for all shipping costs of the product, and our company reserves the right to refuse receipt of the product.
   The return terms remain as stated above.

The operation of the store is governed by the current Code of Conduct. More information can be found here.

According to the Legal Framework for Data Protection, you have the right to know what personal data we hold and process, and the right to request the correction of your data.
Subject to the conditions set by law, you also have the right to request deletion, restriction of processing, and to object to automated processing.
You can exercise these rights by submitting a written request in any form.
For your convenience in submitting a complete request that allows us to respond promptly, we recommend using this form.

Our response will be addressed to you or to a third party you may authorize to act on your behalf. You will need to provide proof of your identity. We will process your request within thirty (30) calendar days from the receipt of the fully completed form and proof of your identity.

- Proof of identity: You must provide proof of your identity to enable us to disclose personal data to you. The proof of identity must include a copy of an identification document, e.g., ID card, passport, residence permit, and a document verifying your address, e.g., recent utility bill.

If you are submitting the request on behalf of the data subject, you must provide proof of the data subject’s identity and proof of your right to act on their behalf.

- Administrative charge: Information and copies of personal data being processed are provided free of charge. If the data subject requests additional copies of their personal data being processed or if the request is deemed unfounded or excessive, particularly due to its repetitive nature, the company reserves the right to refuse to act on the request or to request a reasonable administrative charge, which will be determined on a case-by-case basis.